Terms and Conditions

Order Minimum

First orders are accepted with credit card payment or prepay with check (NO COD).
All Major Credit Card Accepted (Visa, M/C, Amex, Discover). Credit Card will be charged only upon shipping.
Credit card information must be provided at time of order submittal or will not be considered a valid order.
Prepayment may be made with a company check and include freight charges. Orders will ship upon bank clearance.
Net 30 terms are available only with approval of home office @ 727-944-5944.
Past Due invoices are subject to a finance charge of 1.5% per month.
Reorders on delinquent accounts will not be shipped until account is current.
Accounts 45 days past due will no longer be shipped with agreed terms – must have credit card for reorders.

Orders shipped FOB Grass Roots Creations Warehouse, Holiday, FL via UPS Ground delivery unless specified otherwise.
Shipping charges are based on actual weight plus minimum packing and handling fees.
All merchandise is carefully packed and undamaged when shipped. Please report any shipping damage immediately to our warehouse @ 727-944-5944.
A freight claim will be immediately instituted and damaged merchandise replaced promptly or appropriate credits applied to account.

Cancellations of orders must be made within 7 days of receipt of confirmation order or a 20% restocking fee will incur.
Same terms apply to request of return for returns not due to either damage or manufacturer’s error.
Notice of desire to return goods must be given to our Customer Service Department within 7 days of receipt of product and authorization of same received.

Grass Roots Creations guarantees that all of our products will be of consistent quality. However, due to the fact all of our products are hand crafted, there may be slight variation in size, shape, and color.
Product pricing may change without prior notice due to unforeseen fluctuations in international exchange rates.
Most of our products are sold in standardized pack assortments of colors. Any requests for specific colors different from our existing assortments are considered custom requests.
We reserve the right to make color substitutions in the event the standard colors are unavailable.